While it’s always ideal to have a towing company on speed dial whenever the need arises, it’s surprising that most car owners don’t take the time to prepare in advance. When your trusted, loyal automobile simply won’t cooperate, you probably just turn to Google or social media and pick the first tow service with the most hype.
Sure, popularity and hype might be great, but it’s going to take a lot more than that to get your car where it needs to be. Before you even settle on any towing service whatsoever, there are a couple of things that you need to consider first. Whether you’re a brand new car owner or a life-long, veteran driver, here’s precisely how to go about choosing a tow truck service that meets your needs.
1: Can They Get There Quick?
Here’s where you divide the wheat from the chaff. It doesn’t matter how great a towing company is on paper or how fast they claim they can get there. If your search tells you that they only have one center that is hundreds of miles away, in the next county or even in another state, then chances are that they won’t get to your location as fast as you want. It’s better to go for a reliable towing service that is at least a couple of miles out to get a quicker response time.
2: What Kind of Equipment Do They Have?
Even if your vehicle has been involved in a serious accident or needs immediate mechanical attention, you still want to know that your asset will be protected during transportation. The last thing you want is for your ride to be manhandled and the damage to be compounded. Make sure that you select a tow truck service with adequate equipment as well as certified drivers to make sure the process goes on without a hitch (no pun intended). This includes the right tow trucks to pull the specific size, weight, and configuration of your vehicle.
3: Are They Professionals?
Now that you know your prospective tow service is near you and is well equipped with all the right gear, there’s nothing stopping you from making the call, right? Wrong, there’s no point of hiring anyone to do a job if they are not professionals. Check if your desired tow truck company has excellent customer relationships and what their reviews say. Do they deliver within the stated time-frame? And are they focused on customer satisfaction or just the money? You need to make sure that the drivers are professionally trained and licensed and that all the trucks are in good working condition.
4: Mode of Payment?
Ask any car owner out there and they’ll tell you that nothing’s more frustrating than getting a sweet tow only to clash on the payment method because you don’t have a checkbook, cash, plastic etc. To avoid wasted time and effort, make sure you ask the tow truck company upfront about their accepted payment forms. It’s better to go with a service that is very flexible and accepts a broad range of payment methods. This shows you that they have put in the time, money and resources to facilitate a smooth experience for their customers.
5: What Do They Stand For?
You can tell a lot about a business by the way it is operated as well as who its owners are. Before you can fully trust anyone with your vehicle, it is crucial to understand what the company stands for. What is its origin, mission, vision and overall goal? Is it a family owned business that has toiled for decades to earn the trust of locals or is it just a start-up struggling to make ends meet. You’ll be surprised what you can find out about your prospective tow truck service as well as how the new information can affect your decision either positively or negatively.